We are aware that you place your trust in us. We see it as our responsibility to protect your privacy. On this page we inform you what data we collect when you use our website, why we collect this data and how we handle it. So you understand exactly how we work.

OUR WEBSITE

Through the website www.ckleo.nl of Ckleo privacy-sensitive data are processed. This data is called personal data. We find a careful handling of personal data of great importance. Personal data is therefore carefully processed and protected by us. Our employees and third parties engaged by us are obliged to respect the confidentiality of your data. Possible adjustments and/or changes to the website may lead to changes in this privacy statement.

PROCESSING OF PERSONAL DATA

In our processing we adhere to the requirements of the Privacy Act. This means, among other things, that we:

clearly state the purposes for which we process personal data. We do this through this privacy statement;
try to limit our collection of personal data to only those personal data that are necessary for the defined purposes
ask you first for your explicit consent to process your personal data in cases where your consent is required;
Take appropriate security measures to protect your personal data and require the same from parties processing personal data on our behalf;
respect your right to access, correct or delete your personal data at your request.
WHAT DATA DO WE COLLECT?

In this privacy policy we explain which personal data we collect and use and for what purpose. We recommend that you read this statement carefully. This privacy policy was last updated on May 16, 2018.

Use of personal data

When using our website, you leave certain data with us. This may be personal data. We collect personal data in different ways. For example, you can order items through our website, where we ask you to provide us with some personal data to complete the order.

In addition, you can create an account on our website, in order to gain insight into your orders and keep track of your wish list. Also, when viewing our website on different devices such as a smartphone, a tablet, or a computer, etc., personal data is collected.

Furthermore, it is possible that you approach us with questions and/or complaints by mail, e-mail or telephone. In that case, we will contact you to address the question or complaint. 

In addition, data may also be collected through social media channels (such as Facebook, Instagram and Pinterest), for example when you contact us to ask questions. In that case, we only use your account name so that we can respond to your message.

When you use our website, we may process the following data about you (depending on the data you enter yourself, for example by placing an order, participating in contests or by creating an account):

Name and First name(s);
Email address;
Phone number;
(billing) Address;
Technical data of the equipment you use (for example, from your smartphone/laptop/tablet or a kiosk from the store), such as IP address, MAC address and the software used;
Payment information;
Purchase history;
Login information from your account.
WHY DO WE COLLECT THIS DATA?

The above data is used for the following purposes:

To allow you to order items through our website and use all features and services on the website;
To process your order and inform you about its progress;
To communicate with you by sending digital newsletters and/or mail;
to answer your questions or handle your complaints via social media, email, by mail or by phone;
To improve (on an individual level) our website, product range and our services both in-store and online. We do this based on: your preferences, market and customer surveys conducted and the use of our website by visitors;
Ckleo collects and processes this personal data provided by the visitor / customer when entering into the agreement, consent or legitimate interest.

Providing this personal data for the purpose of a purchase is mandatory and a necessary condition for entering into an agreement with Ckleo. If this data is not provided, Ckleo may not be able to fulfill our obligations under your agreement or we may not be able to properly enable you to fulfill your own obligations.

Retention periods

Your data will be kept for seven years after making a purchase for analysis purposes and commercial purposes such as suggestions for a repeat purchase.

Provision to third parties

Ckleo will in certain cases, if necessary for the implementation of the purposes set out in this Privacy Statement, transfer personal data to third parties.

Purchase Agreement:

Mail order company, for the delivery of your order;
When the product is purchased online also:

Hosting party of the website including the developer;
Payment provider, for taking care of payments and refunds;
Furthermore, we will not provide the data you provide to other parties if you have not given your consent, unless required or permitted by law. For example, it is possible that the police may request data from us as part of a fraud investigation. In that case we are legally obliged to provide this data.

In principle, Ckleo does not transfer personal data to countries outside the European Economic Area or international organizations, unless this is necessary for the performance of the purchase agreement. 

Profiling

We combine your personal data from various sources to provide you with the best online shopping experience. We do this by linking various pieces of information about you, such as your account information and your purchase history.

PERSONAL DATA SECURITY

Ckleo attaches great importance to the security of personal data. We are also required by law to ensure proper security of your personal data. For this reason, we have - among other things and where appropriate - taken the following appropriate technical and organizational measures to protect your personal data:

Personal data is pseudonymized and data carriers encrypted;
Application of a proper password policy;
Setting up authorizations;
Personal data is stored on servers hosted under adequate security at suppliers with whom Ckleo has a processing agreement;

SSL

Ckleo uses certified SSL connections (the Secure Socket Layer - Protocol) for the website during the ordering process and all contact forms.

CHANGES TO THIS PRIVACY STATEMENT

We may change this privacy statement from time to time. Changes will be published on our website. It is therefore advisable to consult this privacy statement regularly so that you are aware of these changes.

ACCESSING AND CHANGING YOUR DATA

If you have provided us with personal data you can change it at any time in your account. You can log into your account at www.ckleo.nl. You can also contact Ckleo customer service if you wish to inspect the data that Ckleo has registered about you and for the removal or any corrections if these data are incorrect or incomplete.

QUESTIONS?

Do you have any questions about the privacy policy of Ckleo please contact Ckleo customer service

Ckleo CUSTOMER SERVICE

Ckleo Customer Service Department
The Old Auction 70H
1689 AC Zwaag

Telephone: 0229 70 38 72

Mail: mail us using the contact form